Frequently Asked Questions
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking system.
What is your return policy?
We offer a return for store credit within 30 days of purchase. Items must be in new, unused condition with all original packaging. Please visit our Returns page for more details.
How do I initiate a return?
To initiate a return, please visit our Returns page and follow the instructions. Once your return is approved, you will receive a prepaid return label.
Can I change or cancel my order after it’s been placed?
Once an order is placed, we are unable to make changes. If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not yet been processed.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact our customer service team with your order number and photos of the damaged or incorrect item, and we’ll assist you with a replacement or return.
How can I contact customer service?
You can reach our customer service team by email at sales.astona@gmail.com or through our Contact Us page. We aim to respond within 24-48 hours.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay informed about our latest deals and offers.
Can I purchase your products in physical stores?
Currently, our products are only available online through our website and select online marketplaces like Amazon.